START A RETURN

You can initiate a return here

U.S. STANDARD RETURN POLICY

Our return policy only applies to items purchased on the Alabaster Co website. If you purchase our product from another retailer, please contact them directly for a return. Orders made through bulk orders will not be eligible for a return/refund. Refunds will be issued to the original payment method on the order or as store credit. Please note that any shipping fees paid on your original order are non-refundable. 

For order issues such as damaged, defective, or wrong items, please contact us here.

Books 

For the 2024 holiday season, all books purchased between November 1, 2024, and January 31, 2025, can be returned until February 1, 2025. Outside of the 2024 holiday season, you can return Alabaster Book products for a full refund within 30 days of order delivery. Please allow 10-14 business days for your refund to be processed after the return shipment has been received.

Apparel/Accessories 

You can return all Alabaster apparel products that are unworn/unwashed with original tags attached for a full refund or exchange within 30 days of order delivery. If you return a package that does not meet this criteria, it will be denied. All denied returns will not receive a refund and will be forfeited.

Please note the Beautiful Book Guarantee does not apply to apparel and accessory products. 

INTERNATIONAL STANDARD RETURN POLICY

For returns outside the U.S., the cost of return shipping is on the customer. If you would like to initiate a return, you are responsible for payment of the shipping label, duty, and taxes. Please allow 10-14 business days for your refund to be processed after the return shipment has been received. Refunds will be issued to the original payment method on the order. Please note that any shipping fees paid on your original order are non-refundable. 

BEAUTIFUL BOOK GUARANTEE

We understand it can be hard to know if a product is right for you before you experience it firsthand. And because we want our customers to have a beautiful experience with our products, we’ve created our “Beautiful Book Guarantee”. For the 2024 holiday season, all books purchased between November 1 and December 31, 2024 can be returned until January 31, 2025. Outside of the 2024 holiday season, if you are unsatisfied for any reason with your first purchase of an Alabaster book, you can keep a single book from your purchase and receive a full refund or free exchange for the item within 30 days of order delivery. Please send us an email at help@alabasterco.com with your order number, and we’d be happy to help.

Please note that this applies to a single book from your purchase.